Get in Touch With Us
Got a question about something you read on this site, spotted an offer that needs a second look, or want to suggest a brand for us to review? This page explains how to get in touch and what happens once your message lands with us.
How to Reach the Team
The best way to contact us is by email at [email protected]. We read every message that comes in. A real person looks at it, not an automated system, and we aim to reply within a couple of working days.
To help us answer quickly, tell us upfront what your message is about — whether it's a query on one of our reviews, a correction, or feedback on the site generally. If your question relates to a specific brand, such as those covered in our roundup of trusted casinos not on GamStop, mentioning the name saves us a back-and-forth.
What We Can Help With
- Questions about our reviews — if anything about how we cover casinos not on GamStop, betting sites not on GamStop, or specific bonus terms is unclear, ask and we'll clarify.
- Corrections — offers, bonus percentages and terms at gambling sites change often. If you notice something on this site that looks out of date, let us know so we can check it.
- Site suggestions — if there's a brand or a payment method you'd like to see covered, tell us and we'll consider it for future updates.
- Feedback on our ranking approach — if you disagree with how we've rated or ordered a casino, we're happy to explain our reasoning or revisit it.
- General enquiries about gambling away from GamStop — if you're weighing up how self-exclusion, local law or licensing fits into your decision, we can point you towards the relevant section of the site.
What This Site Is and Isn't
Non Gamstop Casinos is an independent comparison and review resource covering casino sites, online casinos and betting sites not on GamStop, along with related topics such as payment methods, bonuses and games. We are not a gambling operator, we don't process deposits or withdrawals, and we can't resolve account issues with a specific casino — those enquiries need to go directly to the operator's own support team.
If your message concerns a dispute with a casino, a delayed withdrawal, or an account query, please contact that operator directly. We're glad to help explain how something generally works, but we don't have access to any individual's account or transaction history.
A Note on Responsible Gambling
If your message touches on wanting extra support around gambling, self-exclusion, or setting limits, say so — we'll point you towards general guidance and resources. Every player must be 18 or over. We won't lecture you on your choices, but we do take reader wellbeing seriously and will always signpost sensibly where it's asked for.
How Long a Reply Takes
We aim to respond within two working days. During busier periods — for instance after a round of updates to our reviews or when several new casinos not on GamStop launch at once — it may take a little longer. We'll always get back to you.
Before You Write In
A few readers write in with questions already answered elsewhere on the site. If your question is about which casino ranks where, our comparison criteria, or general background on GamStop and self-exclusion, you may find it faster to check our main guide to trusted casinos not on GamStop first. If it doesn't cover what you need, we're still happy to hear from you directly.